LWETB Portal Modules – QQI

The purpose of this award is to equip the learner with the knowledge, skill and competence to understand the structure and function of the human body and the interrelationship between its systems.

Learners will be able to:

1. Differentiate between Anatomy and Physiology.
2. Describe the structure and function of a typical animal cell and its organelles.
3. Classify tissues into the four main groups: epithelial, connective, muscle, and nervous tissue, identifying the different tissues within each classification.
4. Differentiate between benign and malignant tumours.
5. Outline the composition of bone, including the functions of the skeleton, the main bones of the appendicular and axial skeleton and the structure of a typical long bone.
6. Identify the major categories and functions of joints, differentiating between the four types of synovial joints.
7. Identify the main muscles of the body, differentiating between the three types of muscle and the interconnections between the skeletal and muscular systems in body movement.
8. Outline the structure and function of blood and its role in maintaining immunity both active and passive.
9. Describe the function of the heart including, the structure of arteries, veins and capillaries, the cardiac cycle, and the flow of blood through the main blood vessels and blood pressure.
10. Identify the component parts of the lymphatic system, its functions, and its relationship with the blood system.
11. Identify the parts of the digestive system, including its associated organs and their function, the parts of the stomach and the functions of each of the four layers of the alimentary canal.
12. Outline the composition of protein, fats and carbohydrate and the process of absorption and the assimilation and metabolism of the breakdown products of digestion.
13. Describe the structure and identify the parts of the respiratory system.
14. Describe the role of muscles, blood, and the nervous system in the breathing process.
15. Explain the process of gas exchange in the alveoli.
16. Describe the male and female reproductive systems including the function of each reproductive organ and the role of hormones in the reproductive process.
17. Explain the terms insemination, fertilisation and implantation and the development of the embryo in the first trimester.
18. Explain the function of the main parts of the brain and how a nerve impulse travels along the nervous system.
19. Differentiate between the Central, Peripheral and Autonomic Nervous Systems, explaining, how reflex action works.
20. Differentiate between endocrine and exocrine glands.
21. Explain the role of hormones in metabolic processes, including the effects of over secretion and or under secretion of insulin, tyrosine and growth hormone and the difference between a nervous system and a hormonal system.
22. Explain the urinary system, outlining the gross and microscopic (nephron) structure and function of the kidney.
23. Outline the structure of the skin, including its key parts, main functions and the relationship between the skin, the circulatory system and the nervous system.

Reflect on the role of the human body and the interrelationship between the systems of the body.

The purpose of this award is to equip the learner with the knowledge, skill and competence in the range of medical terminology applicable and relevant specifically to a medical receptionist or secretarial role in medical practice, clinic and or hospital context.

Learners will be able to:

1. Examine a range of medical terminology required by a medical receptionist or secretary within a general
   medical practice and or specialist medical practice context
2. Explore current relevant legislation regarding Health Services in Ireland
3. Describe the sources of information available to the medical receptionist or secretary
4. Examine the importance of using correct medical terminology in communicating with patients and medical practitioners
5. Apply medical pronunciation and spelling correctly
6. Define medical abbreviations used in medical investigations and diagnosis
7. Define medical terminology associated with the medical specialities carried out in a large general hospital
8. Define medical terms used in medical reports and summaries
9. Use correct medical  terminology in a wide range of specialities; when dealing with both patients and medical practitioners
10. Assemble and prepare X-ray reports

Prepare final medical reports; ensuring the use of appropriate terminology, language and format.

The purpose of this award is to equip the learner with the knowledge, skill and competence to perform audio transcription tasks, using a range of input devices, to produce mailable standard documents.

Learners will be able to:

1. Examine the function and operation of an audio transcription unit.
2. Identify a range of reference material that can be used to ensure accuracy in carrying out audio transcription tasks.
3. Examine the conventions of written language and its application to the audio transcription process.
4. Examine appropriate layout, stationery, and style of display for a range of documents.
5. Apply accurate and appropriate written language usage to audio transcription to include spelling, punctuation, and syntax.
6. Use business and or vocationally specific vocabulary and terminology correctly.
7. Apply appropriate formatting to the layout of audio transcribed documents.
8. Follow dictated instructions to produce mailable documents.
9. Use dictionaries, spellcheck and thesaurus and other reference materials as required.
10. Carry out audio transcription in conjunction with an input device to produce accurate and fluent text.
11. Implement implicit, explicit, and dictated transcription instructions.
12. Make calculations, as necessary.
13. Use an audio transcription unit to produce mailable standard documents.
14. Exercise initiative and resourcefulness when performing audio transcription tasks.
15. Proofread documents using appropriate correcting techniques, amending any errors as appropriate.
16. Demonstrate organisational skills to include the efficient use of equipment and stationery.

Attain minimum production standards of 40 wpm and 97% accuracy.

The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

Learners will be able to:

1. Examine the principles of customer service within a range of environments.
2. Identify the key features of good customer service, to include distinguishing between different kinds of customers, making a good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions.
3. Explain the standards or rating system by which customer service is developed and measured in an industry-specific area.
4. Identify, for a vocationally specific area, key elements of consumer legislation and the functions of 2 associated regulatory organisations providing customer protection, representation, and redress.
5. Explain how customer service enhances organisational effectiveness and success, to include practical examples of organisations with good customer care.
6. Describe how customer perceptions can be influenced, to include elements such as the physical environment, printed materials, the personal presentation and conduct of a customer contact person.
7. Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers, to include active listening skills, positive body language and observation of customer behaviour.
8. Use appropriate communication technologies to include, telephone, audio visual, conferencing, email, and other interactive media in a range of customer service situations.
9. Use written and verbal skills to include appropriate style, language, and tone.
10. Handle a range of correspondence and records providing a service to the customer, to include orders, invoices, payments, and correspondence made both in writing and electronically.
11. Respond to customer complaints and compliments in accordance with organisational policy.
12. Handle a range of challenging situations, including late and unexpected arrivals, customer errors, difficult customers, changing environments.

Demonstrate team or group work in providing customer care, to include allocation of roles and responsibilities, good communication and feed

The purpose of this award is to equip the learner with the knowledge, skill and competence to in the principles and practices of business law and its impact on a range of business organisations.

Learners will be able to:

1. Examine the features of the legal system to include the sources of Irish law, court proceedings and personnel within the Irish legal system and the impact of European Union (EU) legislation on Irish law.
2. Summarise the legal features, documentation and processes involved in the formation and dissolution of a range of business structures to include sole traders, partnerships, and companies.
3. Explain the nature of contract and the essential features and terms of a valid contract to include offer, acceptance, consideration, expressed and implied terms, exclusion clauses, conditions, and warranties.
4. Explain what constitutes breach and discharge of a contract and the available remedies for misrepresentation, duress, undue influence, and breach of contract.
5. Summarise the main provisions of current legislation relating to commercial law, to include sale of goods and supply of services, hire purchase and leases, negotiable instruments and the creation and termination of principal and agent agreements.
6. Investigate the area of consumer credit to include the main provisions of consumer credit legislation, the roles and functions of regulatory bodies and the procedures for making complaints.
7. Explore the area of consumer protection and consumer rights, to include, sale of goods and supply of services, hire purchase agreements, consumer information and defective products, the roles and functions of regulatory bodies, the role of the small claims court and procedures for making claims.
8. Examine the main provisions of employment legislation to include types of employment contracts, the duties and responsibilities of employers and employees and the roles and functions of industrial relations and employment rights and dispute resolution agencies.
9. Identify the main duties and obligations of employers and employees within current health and safety legislation.
10. Analyse the impact of changes in Irish and EU business law on a range of business activities and work practices.
11. Interpret the contents of a range of commonly used commercial contract, documents, and agreements.
12. Apply the main provisions of business and contract law to a specific vocational context to resolve problems and propose solutions.
13. Apply the main provisions of consumer protection legislation to determine solutions to specific legal problems within a range of contexts.
14. Determine solutions, based on solid legislative argument, to a range of business law problems.

Reflect on the role and impact of EU legislation on Irish business activity and work practices and on the Irish consumer

The purpose of this award is to equip the learner with the knowledge, skill and competence in legal practice and principles to enable the learner to appreciate the role of law in a range of vocational context and within their personal lives.

Learners will be able to:

1. Identify the sources Irish law to include an explanation of the features of each source.
2. Assess the role of the Constitution in the Irish legal system.
3. Explain the meaning of common general legal terms to include plaintiff, defendant, injunction, in camera and precedent.
4. Outline the structure of the Irish judicial system to include the hierarchy, jurisdiction and function of courts within the Irish court system.
5. Outline the role and function of personnel within the Irish legal system.
6. Explore the impact of European Law on the Irish legal system.
7. Define the nature of tort to include the recognition between tort and other civil and criminal wrongs.
8. Describe the proceedings in a Court of law.
9. Evaluate relevant documents and legislation relevant to a specific vocational area.
10. Identify the main categories of remedies available to include compensation, injunction, declaration, specific performance, and judicial review.
11. Evaluate the impact of European Law on Irish Law

Distinguish between civil and criminal, public and private and procedural and substantive law.

The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

Learners will be able to:

1. Examine the principles of customer service within a range of environments.
2. Identify the key features of good customer service, to include distinguishing between different kinds of customers, making a good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions.
3. Explain the standards or rating system by which customer service is developed and measured in an industry-specific area.
4. Identify, for a vocationally specific area, key elements of consumer legislation and the functions of 2 associated regulatory organisations providing customer protection, representation, and redress.
5. Explain how customer service enhances organisational effectiveness and success, to include practical examples of organisations with good customer care.
6. Describe how customer perceptions can be influenced, to include elements such as the physical environment, printed materials, the personal presentation and conduct of a customer contact person.
7. Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers, to include active listening skills, positive body language and observation of customer behaviour.
8. Use appropriate communication technologies to include, telephone, audio visual, conferencing, email, and other interactive media in a range of customer service situations.
9. Use written and verbal skills to include appropriate style, language, and tone.
10. Handle a range of correspondence and records providing a service to the customer, to include orders, invoices, payments, and correspondence made both in writing and electronically.
11. Respond to customer complaints and compliments in accordance with organisational policy.
12. Handle a range of challenging situations, including late and unexpected arrivals, customer errors, difficult customers, changing environments.

Demonstrate team or group work in providing customer care, to include allocation of roles and responsibilities, good communication and feed